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Frequently Asked Questions

What should I wear?

Wear whatever is comfortable. A sturdy pair of broken-in trail shoes, boots, or sneakers is recommended. Dressing in layers and wearing clothing that will wick away sweat and keep you dry and comfortable is preferable.

Should I print a receipt to show the tour guide?

We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show an ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.

What do I need to bring?

Not much, remember our trips are all-inclusive. We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.

Do I have to make a reservation or can I just show up?

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

How much does it cost to do a private tour?

Please contact us to get the latest information on your desired trip.

Are there any extra fees that I will have to pay on top of the listed price?

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.

What is your refund and cancellation policy?

You must call 48 hours ahead of your scheduled tour for a full refund. You will be assessed a 25% termination fee for cancellations within 24 hours of your tour, or if you decide not to show up.

Are we going hiking even though it’s raining and windy?

We hike in the rain, wind, and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.